Client:
Design:
Services + Communication
Team:
Individual (mentored)
Duration:
6 months
IND-SERVDES Toolbox
A guide to assist industrial companies in Advanced Service Design
Initial challenge
INDUSTRIAL SERVICE DESIGN arose from the need to provide industrial companies in Gipuzkoa with skills for advanced service design through participatory workshops.
Servitization
It refers to the innovation of an organisation’s capabilities and processes to create value by moving from selling products to selling product-service systems.
Basic services
Transportation, logistics, supply...
Intermediate services
Installation, maintenance...
Advanced services
Co-creation
Implementation
We held co-creation sessions with 10 companies to perform a diagnosis regarding their current situation and put into practice the advanced service design methodology and tools.
My main role was to help facilitate the sessions and digitalise the content created.
Final result
The IND-SERVDES Toolbox
Once the content to be added was defined based on the co-created design process, and the graphic trends were analysed, I took care of the graphic design and layout of the complete guide, thus creating a printed edition.
Co-creation by means of
4 Workshops
W1 Opportunity, W2 Explore,
W3 Ideate, W4 Develop
Design through
13 Tools
Templates and explanations of the design tools to be applied in the 4 workshops
Improvements applied
The IND-SERVDES II Toolbox
We iterated and co-created with another 5 companies and thus, we renewed the guide and created its English version, as well as the printable templates of the 16 design tools.
Shall we talk?
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